IT Advisory & Remediation
ZenITIL helps business leaders gain clarity and control over their IT investments, projects and operations so they deliver real business value.
Many organisations only act on IT when something is already costing them time, money, or raising risk to unacceptable levels. Whether it is a stalled project, an under-performing provider, broken processes or the absence of clear leadership, we start at that point of pain and move you quickly to practical control and effective operations with a clear strategic path forward.
Independent and experienced, we work solely in your interest without the cost of a full-time executive or the bias of a product or service vendor.
Our Services
Project Rescue & Triage
Stalled, over-budget, or failing projects?
Rapid independent assessment that identifies root causes and delivers a clear recovery plan.
Fixed-scope.
Fixed price.
Puts your project back on the rails with a path forward.
MSP Health Check
Your Managed Service Provider is under-performing, over-charging, or creating risk?
Full review of operations, agreement, and security posture.
Delivering a practical remediation and negotiation leverage.
Returns to a clear and effective working relationship with your MSP
ITSM Process Recovery & Uplift
Existing Operations and Service Management function broken or under-performing?Independent assessment of the gaps that are costing time and money
A practical recovery plan that restores control and measurable performance.
Restore your Service Support and Service Delivery functions to an effective and efficient position with consistent measurement and clear targets.
Virtual CIO
Ongoing strategic IT leadership without the full-time cost.
Multi-year roadmap, governance, vendor oversight and decision support that turns IT from a cost centre into a managed business asset.
Discrete engagements or regular, integrated assistance.
Why ZenITIL?
Independent
No hardware, software or managed service to sell. Our only focus is clear advice and practical outcomes for your organisation.
Pragmatic
Right-sized for Queensland professional services and mid-market firms. We cut through hype and “marchitecture” so you invest only where real value exists.
Proven
Over 20 years in IT, including more than 10 years in financial services and regulated industries. Real results in project recovery, process uplift, governance and cost control - delivered by experienced practitioners, not fresh graduates learning on your time.
Direct
We ask the difficult questions. If we cannot add value we will say so and, where possible, point you to someone who can. No wasted time or money.
Testimonials
Owen’s consulting expertise and pragmatic leadership made a material improvement to our executive insight, operating model, and data-driven decision making. Beyond being professional yet sincere in his consulting approach, Owen also genuinely cares about the people and businesses that he consults for. I would have no hesitation in recommending Owen for leaders looking to take their business and executive team to greater success in terms of governance, growth, and strategic delivery.
CEO, LawMaster
Owen possesses skills as a highly capable ICT consultant that provides accurate and timely strategic advice whilst balancing multiple priorities and managing risk. I have no hesitation in recommending Owen - a consummate professional and a valuable asset to any organisation considering major ICT reform.
Program Manager, RACQ
Owen is an accomplished IT professional and leader. Owen consistently delivered outcomes for the firm and for his team that exceeded expectations in service delivery and nurtured the growth of a strong team culture.
Director Government Advisory, KPMG
