Independent IT Advisory & Remediation
Clarity and control when IT projects stall, providers under-perform, or leadership is missing.
We help professional services firms and mid-market organisations in Queensland move from always reacting to continuous problems to proactive, practical control, and lasting direction. All without the cost of a full-time executive or the bias of a product vendor.
Practical
IT Leadership
ZenITIL provides independent IT advice and practical recovery support to professional services firms and mid-market organisations across Queensland.
We work with business leaders who need clear assessments and decisive action whether the issue sits in a stalled project, an under-performing provider, weak service processes, or the absence of senior IT leadership. Our approach is straightforward: diagnose accurately, recommend only what adds value, and provide a workable path forward.
With more than 20 years experience, including extensive work in financial services and regulated environments we bring the practical judgement that comes from having delivered real outcomes and true business value.
SERVICES WE PROVIDE
Virtual CIO
Providing the C-Suite and Board with clarity and insight to meet their strategic and operational goals in the information technology domain. Options include engaging as an ongoing advisor, leveraged for discrete pieces of work in a consulting capacity or as an interim CIO to assist or backfill an existing incumbent.
ITSM Assessment & Uplift
Assesses the current state of your organisation's IT Service Management (ITSM) processes against what is actually required to run deliver effective and efficient services. Identifies the gaps that are costing time, money, and resources with recommendations to restore control, measurement, and repeatable performance. Can be used as a standalone diagnostic or as the starting point for targeted process uplift without a full re-implementation.
Project Triage & Recovery
Independent assessment of stalled, over-budget, or failing projects, to identify a critical path toward a pragmatic solution. Delivers a clear recovery plan covering scope, deliverables, timeline, resourcing, and gating with practical recommendations on whether to reset, continue, or stop the project. Fixed-scope and fixed-price at the outset, with the option to support short recovery activity or hand back to the existing team and providers.
MSP Health Check
Ensures the organisation is engaging their Managed Service Providers in the most effective manner possible. The MSP Health Check covers the services, deliverables, consumption model, contract, and vendor management framework to ensure you receive the utmost value for money while still meeting operational and risk targets.
WHY ZenITIL?
Independent
No hardware, software or managed service to sell. Our only focus is clear advice and practical outcomes for your organisation.
Pragmatic
Right-sized for Queensland professional services and mid-market firms. We cut through hype and “marchitecture” so you invest only where real value exists.
Proven
Over 20 years in IT, including more than 10 years in financial services and regulated industries. Real results in project recovery, process uplift, governance and cost control, all delivered by experienced practitioners (not graduates learning on your time).
Direct
We ask the difficult questions. If we cannot add value, we will say so and, where possible, point you to someone who can. No wasted time or money.
IT INSIGHTS
RESOURCES
Cyber Self-Rescue
Our Cyber Self-Rescue Circular detailing easy steps to take to improve your organisation's security position.
Includes links to additional private and public sector resources.
ZenITIL vCIO Service
More detail on our Virtual CIO service, our approach, processes, and solution benefits.
If you are experiencing any of the challenges listed we can work with you to address them.
MSP Health Check
Our Cyber Self-Rescue Circular detailing easy steps to take to improve your organisation's security position.
Includes links to additional private and public sector resources.
FREQUENTLY ASKED QUESTIONS
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WHAT OUR CLIENTS SAY
Owen’s consulting expertise and pragmatic leadership made a material improvement to our executive insight, operating model, and data-driven decision making. Beyond being professional yet sincere in his consulting approach, Owen also genuinely cares about the people and businesses that he consults for. I would have no hesitation in recommending Owen for leaders looking to take their business and executive team to greater success in terms of governance, growth, and strategic delivery.
CEO, LawMaster
Owen possesses skills as a highly capable ICT consultant that provides accurate and timely strategic advice whilst balancing multiple priorities and managing risk. I have no hesitation in recommending Owen - a consummate professional and a valuable asset to any organisation considering major ICT reform.
Program Manager, RACQ
Owen is an accomplished IT professional and leader. Owen consistently delivered outcomes for the firm and for his team that exceeded expectations in service delivery and nurtured the growth of a strong team culture.
Director Government Advisory, KPMG
STAY IN TOUCH
Phone
0409 285 045
