Independent IT Advisory & Remediation
Clarity and control when IT projects stall, providers under-perform, or leadership is missing.
We help professional services and mid-market organisations in Queensland move from reactive problems to practical control and lasting direction - without the cost of a full-time executive or the bias of a product vendor.
Practical
IT Leadership
ZenITIL provides independent IT advice and practical recovery support to professional services and mid-market organisations across Queensland.
We work with business leaders who need clear assessments and decisive action whether the issue sits in a stalled project, an under-performing provider, weak service processes, or the absence of senior IT leadership. Our approach is straightforward: diagnose accurately, recommend only what adds value, and provide a workable path forward.
With more than 20 years experience, including extensive work in financial services and regulated environments we bring the practical judgement that comes from having delivered real outcomes and true business value.
SERVICES WE PROVIDE
Virtual CIO
Ongoing strategic IT leadership without the full-time cost.
Multi-year roadmap, governance, vendor oversight and decision support that turns IT from a cost centre into a managed business asset.
ITSM Process Recovery & Uplift
Existing service management processes that are broken, ignored or under-performing.
Independent assessment of the gaps costing time and money, plus a practical recovery plan that restores control and measurable performance.
MSP Health Check
Your Managed Service Provider is under-performing, over-charging or creating risk.
Full review of operations, agreement and security posture with practical remediation and negotiation leverage.
Project Rescue & Triage
Stalled, over-budget or failing projects.
Rapid independent assessment that identifies root causes and delivers a clear recovery plan. Fixed-scope. Fixed price. Puts your project back on the rails.
WHY ZenITIL?
Independent
No hardware, software or managed service to sell. Our only focus is clear advice and practical outcomes for your organisation.
Pragmatic
Right-sized for Queensland professional services and mid-market firms. We cut through hype and “marchitecture” so you invest only where real value exists.
Proven
Over 20 years in IT, including more than 10 years in financial services and regulated industries. Real results in project recovery, process uplift, governance and cost control — delivered by experienced practitioners, not graduates learning on your time.
Direct
We ask the difficult questions. If we cannot add value, we will say so and, where possible, point you to someone who can. No wasted time or money.
WHAT OUR CLIENTS SAY
Owen’s consulting expertise and pragmatic leadership made a material improvement to our executive insight, operating model, and data-driven decision making. Beyond being professional yet sincere in his consulting approach, Owen also genuinely cares about the people and businesses that he consults for. I would have no hesitation in recommending Owen for leaders looking to take their business and executive team to greater success in terms of governance, growth, and strategic delivery.
CEO, LawMaster
Owen possesses skills as a highly capable ICT consultant that provides accurate and timely strategic advice whilst balancing multiple priorities and managing risk. I have no hesitation in recommending Owen - a consummate professional and a valuable asset to any organisation considering major ICT reform.
Program Manager, RACQ
Owen is an accomplished IT professional and leader. Owen consistently delivered outcomes for the firm and for his team that exceeded expectations in service delivery and nurtured the growth of a strong team culture.
Director Government Advisory, KPMG
FREQUENTLY ASKED QUESTIONS
- 01
- 02
- 03
- 04
- 05
LATEST IT INSIGHTS
STAY IN TOUCH
Phone
0409 285 045
