IT Advisory
ZenITIL helps business leaders gain clarity and confidence in their IT investments and initiatives, enabling the delivery of true business value. Our advisory specialises in surfacing your aspirations, framing strategic goals, and generating both the roadmap to success and the effective and efficient IT operations plans which underpin that vision.
Our Value
Establishment
From internal service desk, infrastructure and network services, through to hybrid cloud, public cloud adoption or various managed services; we assist in creating the frameworks for establishment or consumption of these services. Our experience allows us to determine the best approach in this area so as to minimise wasted time, effort and money. From cloud readiness assessments and risk reviews to advice and guidance through cloud or managed service contract negotiations, these offerings will ensure a robust and effective outcome for you.
​
Jumpstart
If you already have a stake in best practice but it doesn't seem to be working or delivering on expectations, we provide the jumpstart necessary to lift maturity, restore confidence, and improve customer satisfaction. We can construct custom packages or you can leverage some of our standard packages to get your organisation up to the next maturity level in areas that are critical to you.
Affinity
All change can be difficult and hard won. This certainly is characteristic of the IT domain where the next big thing is only a headline away and tempering enthusiasm with business logic and commercial realities is a constant juggling act. We have experience in the successful positioning of an organisation and its customers in the adoption of new technology and practices. It is not easy, but when done well and with a true win-win commercial proposition, your customers will identify with your brand and vice versa.
​
Performance
Determining investments vs. service offerings vs. profit targets can be difficult. Our approach is to implement best-practice metrics which when coupled with our experienced analysis, baselines current position and the derivative value. Leveraging these metrics (and other tools) allows for performance and service to be driven towards greater output with improved efficiencies and reduced cost.
Strategy
A great deal of focus is placed on strategy yet this is only the roadmap to the destination. We ask the difficult questions and dig deep to ensure that the desired destination is clearly understood and whether an existing or proposed strategy is really delivering material progress towards those goals. If you seek a clear voice, external to your organisation, who can provide a no BS position on your strategy or assist you in building your own strategy against agreed goals, then our service is a cost-effective way to achieve this.
Why Choose ZenITIL?
Knowledge and Experience
We have over 20 years in the IT domain, with over 10 years in financial services alone. Our specialised knowledge and experience comes from market leaders who prioritise impact, efficiency, security, and value
Value vs. Hype
Our question is, where is the value? It may be shiny and on-trend but not necessarily the best investment for your organisation. We cut through the hype and advise on your next initiative and investment so you can make an informed decision, free from any 'marchitecture' dressed as fact.
Consistency
Consistency is a key component of customer service and generating trust with your clients. Our knowledge of various best practices and their real-world application allows for the implementation and tuning of various processes to achieve consistent and repeatable results that will add to your customer's value chain.
Return on Investment
It's common practice for advisory firms to send their newly hired graduates to learn on your time. We've seen how ineffective and costly this practice is. Our experience and systems allow us to hit the ground running with outcomes-focused engagements and competitive prices to deliver greater return on your investment.
Honesty
Acting with integrity allows us to ask the difficult questions of all parties involved; and if we can't add value, we'll endeavour to put you in touch with people who can. Our outputs, reports, and advice are there for the betterment of you and your organisation and we don't seek to waste your time or money.
Ready to find out more?
We have a large body of knowledge and experience in the areas above and would be keen to talk with you about your particular goals and challenges, work through how our approach can help you meet those challenges, and in turn deliver on your goals. We'll be with you every step of the way.